Anseraf — Support

Contact

Email [email protected]. Include the school name and the mobile number the account uses — without the number we usually cannot find the account.

Common things, and who fixes them

The one-time code did not arrive

Check the number is the one the school registered, and that the phone has signal. If it still does not arrive after a few minutes, email us with the number and the approximate time you tried.

A child is missing from the app

The link between guardian and student is created by the school. Ask the school to check it. We can confirm what the system holds but the school decides who is linked.

The wrong person is listed as able to collect

This is a school decision and a safeguarding matter. Contact the school directly and immediately.

Notifications are not arriving

Check notifications are enabled for the app in your phone settings. If they are, tell us your phone model and OS version.

Changing a phone number

The school changes it, because the number identifies you as the guardian on record.

For school staff

Permissions, roles and who can see what are configured by the school administrator. If you cannot reach something you think you should, ask them first — most access questions are a permission setting rather than a fault.

Deleting an account

See the privacy page for how account and data deletion works. In short: ask the school, and write to [email protected] if you need us to chase it.