Support
How to reach a human about any of the three products.
Last updated
Contact us
Email [email protected]. It reaches the team directly and it is the fastest route for every product.
We answer in Arabic or English, whichever you write in.
What to include
You will get a faster answer if the first message contains:
- The school name.
- Which product it concerns — Anseraf, Sijillak or Sadaak.
- What you expected to happen and what happened instead.
- When it happened, and whether it is still happening.
- A screenshot or photo, if there is something to see.
Response times
We aim to acknowledge within one working day. Anything that stops a school operating — dismissal not working at pickup time, bells not ringing, staff unable to sign in — is treated as urgent and jumps the queue. Say so in the subject line if that is your situation.
Our working week is Sunday to Thursday, Kingdom of Saudi Arabia time.
Something urgent and safety-related
If a child's safety is involved, contact the school first and the emergency services if needed. We are a software supplier and cannot act in a school's place. Tell us straight afterwards so we can help the school investigate what the system recorded.
Per-product pages
Each product has its own support page with the specifics: