Sadaak — Support

Contact

Email [email protected] with the school name. If bells are not ringing or paging is not working, say so in the subject line — that is an urgent fault and we treat it as one.

Before you contact us

• Note which zones are affected and which are fine. One dead zone and a whole silent building are different faults.
• Check whether the affected speakers have power.
• Note whether scheduled bells fail, live paging fails, or both.

Common things

Bells stopped ringing

Check the timetable is still active and today is not configured as a holiday. If the schedule looks right, contact us — this is urgent.

One zone is silent

Usually a device or wiring fault rather than a software one. Tell us the zone and we will check whether the system can still see the device.

The internet is down at the school

Bells and scheduled announcements are designed to keep running on the on-site appliance. If they stopped when the connection did, tell us — that is a fault, not expected behaviour.

Changing the bell timetable

Managed from the cloud interface. Where the school also uses Sijillak, the timetable can follow the teaching schedule instead of being maintained twice.