Sijillak — Support
Help with the school system of record.
Last updated
Contact
Email [email protected] with the school name and the address of your school site. Sijillak is a staff system, so requests should come from school staff rather than from families.
Common things
- A member of staff cannot sign in
- Confirm the account exists and is enabled at the school first. If the account is fine and sign-in still fails, send us the site address and the time of the attempt.
- A record looks wrong
- Records are entered and maintained by the school. Correct it in the system; contact us if the system will not let you.
- A document or report is not generating
- Send the exact document, the record it was generated from, and any error shown.
- Requesting an export
- Email us. Exports are available during a subscription and at the end of one.
Families
Sijillak has no guardian accounts, so there is nothing for a parent to sign in to. If you are a parent, your school is the right contact, and the Anseraf parent app is the portfolio's digital surface for families.